SNAP/WIC/P-EBT INFO

For information about applying for SNAP benefits, community members can visit:

DTA’s client portal DTA Connect or call Project Bread’s FoodSource Hotline at 1-800-645-8333

The Department of Public Health is sharing the following information on access to WIC services and food for our families with young children:

The MA Department of Public Health's Women, Infants, & Children (WIC) Nutrition Program is informing our health and community partners that WIC services are available by phone. ALL WIC Programs are able to provide all services by phone to align with social distancing efforts. Our website will be kept up-to-date as well. Contact local WIC programs with any questions about breastfeeding, nutrition or shopping. Even if local program offices are not open, they are responding to phone calls and providing services from remote locations. WIC is committed to providing families with continued support now and in the days ahead.

WIC welcomes families at any time. Check out WIC's eligibility page to see how to families can apply online for WIC services. Parents, grandparents and foster parents may apply for children under the age of five years who are in their care.

Call WIC at 1-800-942-1007 or 617-721-6601 weekdays Monday through Friday 9am – 5pm. If you hear a recording, please leave a message with your name and telephone number, and staff will respond the same business day or email a Local WIC Program directly with any questions. Download the list: WIC Local Program Email Addresses.

How to Activate (PIN) a P-EBT Card

You will need the letter DTA sent you in the mail to activate the card. If you lost the letter or never received one, you can fill out this form.

The Massachusetts EBT vendor was not able to change the automated prompts you hear when you call to PIN a card, and unfortunately, some of the automated instructions are inaccurate for P-EBT cards. Instead, please follow the steps below:

  • Call the EBT card phone number on the back of your P-EBT card: 800-997-2555.

  • Enter your P-EBT card number (it is an 18-digit number).

  • You will then be prompted incorrectly to enter the last four digits of your Social Security number. Do not enter the last 4 digits of your Social Security number. For the P-EBT cards, you must enter the last four digits of your child's case number that was provided on the DTA letter you received in the mail.

  • Then enter your child's date of birth using a two-digit month, two-digit day, and four-digit year (example: 04/06/2005).

For more information, visit: map-ebt.org. Questions? Call Project Bread's FoodSource Hotline at 800-645-8333.